Frequently Asked Questions (FAQ)

How long is the process from approval to delivering the finished piece?2017-07-30T01:29:15+00:00

It generally takes between 4-6 weeks.

What are the payment methods available?2017-02-13T09:10:05+00:00

Cara Lovelle accepts bank wire payment, cheques, and all major credit card payments via PayPal.


Make all cheques payable to Cara Lovelle Pte. Ltd.

For Bank Transfers, OCBC 5194-3649-7001

How do I make a purchase?2017-02-13T09:07:23+00:00

Simply leave us a message here at Cara’s Concierge, or speak with your dedicated client representative regarding your order.

Do you have a retail store I can visit?2017-02-13T08:58:44+00:00

Unlike traditional retailers, we do it uniquely.

With Cara’s Mobile Concierge, we bring the store to you. Be it at a café or the comfort of your home, our dedicated and professional mobile concierge shares products and advices at an interpersonal level, at your greatest convenience.

With no retail, effective inventory management, and zero manpower downtime costs, we focus on quality products rather than overheads, thus translating value and cost-savings to you.

Can I engrave on my ring?2017-02-13T08:58:44+00:00

Yes, we are pleased to provide you with free engraving services with your personalized message on the interior of the ring.

Do you offer alternative metal options?2017-02-13T08:58:44+00:00

Yes, if you have preferred and specific requirements. Please contact us for assistance.

Do you offer alternative gemstones?2017-02-13T08:58:44+00:00

We offer a wide variety of gemstones. Please contact us for assistance.

I have decided on the diamond, but uncertain on the ring design. Can I propose with a temporary setting?2017-02-13T08:58:44+00:00

Yes. If you would like to keep the proposal a surprise, and would prefer that your partner participate in choosing the ring design, we offer the solution of temporarily setting the diamond in our classic 18k white gold solitaire engagement ring.

Within ninety (90) days of your initial purchase, once you and your fiancé has decided on the ring design, simply return the temporary mounting and we will remount it for you on the chosen ring. Easy!

Help! Can I get my ring resized please? I have lost/put on some weight.2017-02-13T08:58:44+00:00

Yes, a ring can be returned for free resizing.

I have my own preferred design. Can you create a custom setting from a photo sent to you?2017-02-13T08:58:44+00:00

Yes, Cara Lovelle specializes in full custom design. We can create whatever jewellery piece you desire. To share with us your design ideas, please contact us for assistance.

Is my diamond laser inscribed?2017-02-13T08:58:44+00:00

Yes, all of our diamonds are GIA certified and thus laser inscribed with an identification number on the girdle, corresponding with the certificate.

Are all of your diamonds natural?2017-02-13T08:58:44+00:00

Yes, we only carry natural diamonds, and do not sell any laboratory or man-made diamonds. All of our certified loose diamonds come with a Gemological Institute of America (GIA) certificate.